Refund Policy
Last updated: October 2026
1. Returns and replacements
If a product arrives damaged, defective, or different from what you ordered, let us know within 48 hours of delivery via WhatsApp or email with your order number and a photo of the item. We'll arrange a replacement or a full refund once the issue is verified.
2. Non-returnable items
Cement, paints and adhesives that have been opened or used, and any product cut or customised to your specifications (laminates, pipes cut to length, and similar), are not eligible for return unless they arrived defective.
3. Refund timelines
Approved refunds are processed within 5-7 business days. Online payments are refunded to the original payment method; cash-on-delivery refunds are sent via bank transfer once you share your account details.
4. How to request a refund
Contact us on WhatsApp or email (see our Contact page) with your order number, the issue, and photos if applicable.